Boost Your Support Productivity with Mayday
Mayday is the first intelligent knowledge base available for Chrome that aims to enhance support productivity and quality. With Mayday, support teams can build their knowledge base through the Mayday Knowledge interface and connect it to Chrome in just a few seconds.
One of the key features of Mayday is its knowledge navigation, which allows agents to easily search for and access relevant information. Additionally, agents can receive notifications whenever there are updates or changes to the knowledge base, ensuring that they are always up-to-date.
Mayday also offers a feedback and suggestion feature, allowing agents to provide input and contribute to the knowledge base. This collaborative approach helps improve the overall quality of support provided.
Furthermore, Mayday provides valuable insights through its auto-tagging feature, which categorizes each ticket and generates real-time analytics. This allows teams to gain a better understanding of their support operations and make data-driven decisions.
Many teams have already benefited from Mayday, experiencing increased productivity, improved support quality, reduced onboarding time for new agents, and a better understanding of their customers' needs.
